FAQS

Bold Italic Custom Designed, Self Managed Websites

You’ve probably got a few questions to ask, and rightly so, I can totally appreciate that it’s a big decision to get your business or service online. Below I have included some FAQs that I have come across in my website journey, however if you have another question in mind, please get in contact with me and I’ll be sure to help the best I can!

Starting up.

What is a domain name?

A domain name is the address to your website. (For example www.yourbusinessname.com.au). The domain name is an instruction that directs your browser to look at the designated hosting server and retrieve the webiste files that then display in your browser. Domain names are rented and have a yearly fee.

I already have a domain name, can I use that?

Yes of course.

Sometimes business’s present themselves with akward domain name situations, where they have been purchased by a long lost business partner or under another web developers name.

It is best to make sure your business is the licence holder for your domain name and that the contact details are always kept up to date. If you do not hold the current ownership you will need to ask the respective person to provide you with the “Registry Key / Domain Name Password” so you can transfer it into your own name. To find out who owns the current licence you can check websites like this: who.is.

To transfer the domain name into your name you will need to use the domain name password and sign up to a register (I reccomend using the same supplier as your hosting account to keep all your billing in one place, however it is totally fine to have in a different supplier.) A popular domain name supplier is CrazyDomains, thier service is easy to use and manage, and they are quite affordable. Unlike hosting, there is no quality difference between domain name suppliers as it is simply a registration.

Bold Italic can set up a domain name for you, or guide you through the process. At all times the Domain Name stays in your business name and ownership. It is best practice to make sure that the business maintains ownership of these details.

What is hosting?

Hosting is an online space where all your website files are stored and saved. Hosting spaces are rented and come in a range of options. To run an efficient website it is important to use a good quality host.

It is important to make sure that the hosting is WordPress compatible and absolutely crucial that the hosting has an SSL Certificate.

My favourite host for Australian businesses is Ventra Ip. They provide excellent customer support, fast speeds, a reliable connection and are best value for money.

Secondly, I reccomend is SiteGround. Whilst you are unable to get them on the phone, they have great chat support, and awesome for a WordPress site. SiteGround is also great for international businesses. The quality of their hosting is excellent.

Do I need to purchase a domain name and hosting?

Some businesses like to puchase the domain name and hosting themselves which is totally fine. They simply share the account details with me whilst I publish the webiste and change the password afterwards.

If you are not too confident in the process, I am also happy to arrange the Domain Name and Hosting for you. Rest assured that the ownership will remain in your name. You wil also be responsible for paying the yearly fees.

I already have an existing website, can I use that hosting?

Yes certainly. Although it is important to remember that the quality of your hosting ultimately defnines the speed and reliability of your website. It is also important to make sure that the hosting is WordPress compatable.

How long does it take to develop a website?

The length of time it takes to build a website can vary depending on the complexity and scale of the project (eg. it may take around 2 weeks for smaller websites, and 8 weeks for more complex websites). There will be time set aside for planning, design, development, feedback/revisions and testing. If you have a deadline in mind please let me know at the beginning of the process and I can let you know if it is achievable. When we start working together, I will send you a design proposal that outlines your project timeline.

Why do you use WordPress?

WordPress is very powerful. It is an open source content management software and currently powers around 25% of all websites on the internet. WordPress is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows me to develop flexible and customisable websites with best practices to current standards.

Why use a web designer?

Using a web designer can save you time and stress in the short-term, and deliver a website that offers tremendous value to your business in the long-run. I believe in investing in good design. Sure there are lots of DIY platforms out there however the results can vary and be clunky. A poorly made website may end up actually costing you more in the long run. Ultimately, you will need to determine how important the website is to the success of your business, and if your time and resources would be better used elsewhere.

How much does it cost to build a website?

Website costs will vary depending on the complexity of the project.

There is a one off fee for the website design and development by Bold Italic + yearly charges for the Domain Name and Hosting + Any other 3rd party plugins fees (if applicable). Please check out my Website Packages to see some sample pricing. If you would like a more custom quote please fill out my Project Enquiry form and I will get back to you.

What if what I am after is not on your price list?

No worries, I am here to accomodate. If you would like a more custom quote please fill out my Project Enquiry form and I will get back to you.

What sort of payment plan do you offer?

Yes of course, I can set you up with a plan of your chosing.
Most commonly I offer 4 x 25% payments. all payments must be made before the website is published.

How do I pay and in what currency?

Payment must be paid in Australia dollars. The invoice will include GST. Invoices can be made via bank transfer or via CreditCard/PayPal (+3%fee).

What are your terms?

You can read all of my terms here.

What is the design process?

You can read more about my process here.

How will we communicate throughout the process?

My business is primarily an online business, which means I mainly communicate via email. However, if you would prefer a phone call, I would love to have a chat. Just email me to arrange a time.

Do you offer a warranty or happiness guarantee?

Yes, I offer 3 Months of Technical Support and Website Maintenance Care to make sure you are up and running confidently.

It will be my mission to make sure that you love your website design and I promise to work with you to capture your vision.

OK, I am ready! What do I do next?

Awesome 😃. Please fill out the Project Enquiry form and I will send you through a custom proposal.

After the launch.

What happens after my website is launched?

I offer 3 months of technical support and website maintenance to make sure you are up and running confidently. During this time we can make sure everything is working effectively. I am happy to bounce ideas off you and make sure you’re all set.

Furthermore, If you would like to revamp or add something new in the future, I would be more than happy to be of assistance. Please get in contact with me and we can discuss the options.

Will I be able to update my own website?

Yes definitely, please see your User Manual for notes. If you have any questions I am happy to help or go over it with you. Please contact me to arrange a phone call.

How do I set up an email account?
Email setups are a little different depending on your setup. Please consult your user manual for specific notes or contact your hosting provider.

It is best practice to set up emails with Gmail. However it is common to also setup your email on your hosting account, this does present some risks, however they are minimal.

How will I know if anyone is visiting my website?

Google Analytics will be connected to your website. In your WordPress dashboard, you will be able to see all the stats that will provide insights to help you make marketing decisions. Please see your User Manual for notes.

Are there any ongoing costs once the website is launched?

You will need to pay the yearly Hosting and Domain Name fees + any other third party plugins (if applicable).

It is really important to keep your payments up to date. If you do not renew your Hosting and Domain name, your website files may be deleted and your website will disappear. Bold Italic is not liable for any loss of website due to unpaid fees.

Who do I contact if something has gone wrong with my website or I can't figure something out?

If the website files appear to be broken, or you are having trouble logging into the WordPress dashboard, I am happy for you to contact me and I can consult in repairing the issue.

If your hosting server is down and not responding, it is best to contact your hosting provider. Details of your provider will be in your Manual notes.

How long will it take to appear in Google?

At the moment it takes about a week for your brand new website to appear in the Google list. However this can really vary.

Building your website on WordPress is such a great start to SEO success and it is possible to achieve great results as WordPress has some great Search Engine Optimisation (SEO) fundamentals built-in. It is recommended to utilise your SEO Plugins and create unique and interesting content on a regular basis that is fresh and content rich. Please see your user manual for some useful tips.

To make your website rank higher in the Google list, it is best to consult an SEO professional.

How do I backup my website?
Website backups are a little different depending on your setup. Please consult your user manual for specific notes.

About Bold Italic.

Who is Bold Italic Design?

Bold Italic is a web design studio based in Melbourne Australia, lead by myself, Rici.

I am an experienced Graphic Designer, 3D Artist, Web Developer and Entrepreneur who is ambitious and hardworking – both analytical and creative, striving to make each day a masterpiece. I aim to bridge the gap between the nerdy tech and the final polished result in an easy, hassle free process, that ticks all the boxes.

I love to collaborate from my own desk with exciting independent brands who deserve to be known. I aim to save you time and stress in the short term and deliver a website that offers tremendous value to your business in the long run. If you are ready to put your business in the spotlight, I would be delighted to design the perfect online solution for your brand, building a stunning website that both you and your clients will LOVE!

Where are you located?

I’m based in Melbourne Australia, however happy to be of service across the globe via the internet from the comfort of my own desk. I’m quick on the email and happy to schedule a call via WhatsApp or similar. I’ve worked with clients from all over the world so time zones are not something to worry about.

What makes a good website?
A great website is one that achieves the goals for which it was designed. It should consider a logical user experience, with fast load times and appealing designs that are responsive for all screen types. Content wise, it is great to add a catchy Elevator Pitch, Clear Call to Actions, an engaging “About Us” page and visually interesting photography or designs. Tech wise, the site should be built on a great foundation with a trustworthy hosting account, SSL Certificate, clean and efficient coding and reliable plugins for security and caching that are kept up to date on a regular basis. By partnering with the right web design supplier you are putting yourself in the very best position to ensure that your website is a successful one.

Let's spark up the conversation and see if we are the right fit.

Bold Italic, self managed websites logo, white on black

Bold Italic Design is based in Melbourne Australia, however here to provide services across the globe.